At the eLearningGuild event, I attended a panel of CLOs from fairly large organizations (including EMC). Most of what they said was pretty much what you'd expect, however, what really surprised me were two things.
First, none of the panelists seemed to focused on finding ways to support informal learning in the organization. EMC owns Documentum (a big document management/content management system) and owns eRoom (a team collaboration tool). Marc Rosenberg, the moderator, asked if he was using these tools as part of his solutions. The answer was roughly - no that's someone else in the organization. Marc pressed him a bit and it seemed that the CLO defined himself in terms of training solutions so these tools really weren't important for him to use to help learners/performers. It was fascinating to see the disconnect.
And it wasn't only the CLO from EMC. Clearly, each of the CLOs saw themselves primarily as providers of formal learning solutions.
Second, when I finally asked a question towards the end of the panel to press each of them on how the mix of their blended learning solutions would be changing (and suggested that they might have to be shorter and available as reference) - they seemed to agree, BUT, within the context of a training, course, courseware kind of model. It was remarkable and extremely old school. I'm still not 100% sure if it was a language thing or what - but this is not what I would have expected.
Isn't it our responsibility to figure out the broader mix of solutions? Are we so caught up in Course and Coursware that we can't see other things?
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