Friday, June 15, 2007

Emergent Knowledge Management

There's been a long running discussion around what Knowledge Management is going to look like going forward and whether big systems that manage knowledge are going to be there. For example, see Bill Ives’ recent post, and Paula Thorton.

As I read through these, I began to wonder what happened to the idea that KM was going to move along the lines of what Andrew McAfee talks about around Enterprise 2.0. I had imagined that we would provide relatively simple, free-form tools like Wikis, blogs. Structure would come from a layer on top such as social bookmarking and digg, and, of course, from search across unstructured content. There would be tools like social networks that would allow us to find people inside and outside the enterprise. KM would become more of an issue of how you provide structure and get leverage on these free-form tools.

This vision aligns well with what I see happening in eLearning - Direction of eLearning - Emergence or Big System Tacit workers will use their PWLE to work and learn and it will be up to us to figure out how to aggregate and provide structure to leverage this information into valuable content for others in the organization.

Am I missing something here? Do we really think that there will be a new wave of Enterprise Knowledge Management or other big systems?

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